Privacy Policy

FuelQ Labs

FuelQ Labs is a brand operated by Insideware Apps LLC.

Contact: privacy@fuelqlabs.com

1. Introduction

Insideware Apps LLC, operating as FuelQ Labs (“FuelQ Labs,” “Insideware Apps,” “we,” “us,” or “our”), is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our websites, applications, AI agents, platforms, integrations, and related services.

This policy applies to FuelQ Labs and its products, including but not limited to FuelQ Pro, Valen Health, Ryvelo, Drops, SmartDump.AI, APOS Platform, and future products developed or operated by Insideware Apps LLC.

By using our services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information, depending on the services you use.

2.1 Personal Information

We may collect information that identifies or can be used to contact you, including:

• Name
• Email address
• Phone number
• Account login information
• Profile information
• Location information you choose to provide
• Payment or billing-related information, when applicable
• Communication preferences
• Information submitted through forms, support requests, onboarding flows, or chat interactions

2.2 Health, Fitness, Nutrition, and Performance Data

For products such as FuelQ Pro, Valen Health, and related health or performance services, we may collect information such as:

• Nutrition logs
• Meal plans
• Food preferences
• Allergies or dietary restrictions
• Training data
• Workout history
• Race or event information
• Hydration inputs
• Weight and body composition data
• Recovery information
• Sleep-related data
• Biometric inputs
• Glucose data, when connected by the user
• Sweat, sodium, or hydration-related data, when provided or integrated
• Other health, fitness, or performance-related information you choose to provide

This information may be collected directly from you or through third-party integrations authorized by you.

2.3 Third-Party Integration Data

If you connect third-party platforms, we may access data that you authorize through those platforms. These may include, but are not limited to:

• Garmin
• Strava
• TrainingPeaks
• Dexcom
• Apple Health
• Google Fit
• WhatsApp / Meta services
• Other wearable, fitness, health, or productivity platforms

The specific data we access depends on the permissions you grant through each third-party service.

2.4 Device, Usage, and Technical Information

We may automatically collect technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• App version
• Access times
• Pages viewed
• Referring URLs
• Feature usage
• Error logs
• Performance data
• Cookies and similar tracking technologies

2.5 AI Agent and Communication Data

If you interact with our AI agents, including web, mobile, voice, image, or WhatsApp-based experiences, we may process:

• Chat messages
• Voice inputs or transcripts
• Images you submit
• Uploaded files
• Meal photos
• User preferences
• Conversation context
• Feedback and corrections
• Generated recommendations and responses

We use this information to provide, personalize, improve, and secure the services.

2.6 Commerce, Marketplace, and Business Data

For products such as Ryvelo, Drops, and APOS Platform, we may collect:

• Seller, business, or vendor profile information
• Product or listing information
• Order or transaction details
• Booking or rental information
• Customer communication data
• Operational or workforce-related data
• Business visibility, reporting, or dashboard data
• Files, documents, or structured data uploaded by users or businesses

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Create personalized nutrition, hydration, training, recovery, health, or performance recommendations
• Generate meal plans, race strategies, insights, dashboards, summaries, and AI responses
• Enable third-party integrations authorized by you
• Process account registration, authentication, and user support
• Improve product functionality, user experience, accuracy, and performance
• Monitor service usage, reliability, errors, and security
• Develop new features, products, and research-driven capabilities
• Send service updates, transactional messages, or important notices
• Provide customer support
• Enforce our Terms of Service
• Prevent fraud, abuse, unauthorized access, or misuse
• Comply with legal obligations

4. AI, Personalization, and Automated Recommendations

FuelQ Labs products may use artificial intelligence, machine learning, rules-based systems, and predictive models to generate personalized recommendations, summaries, plans, insights, and decision-support outputs.

These outputs may be based on information you provide, connected integrations, historical usage, training data, nutrition data, biometric inputs, behavioral data, or business data.

Our services are designed to provide informational, educational, coaching, operational, or decision-support guidance. They are not a substitute for professional medical advice, diagnosis, treatment, financial advice, legal advice, or emergency services.

You should consult qualified professionals before making decisions involving medical conditions, medication, injury recovery, eating disorders, pregnancy, chronic illness, financial matters, legal matters, or other high-risk situations.

5. How We Share Your Information

We do not sell your personal information.

We may share information in limited circumstances, including:

• With service providers who help us operate, host, secure, analyze, or improve our services
• With cloud infrastructure, database, analytics, payment, communication, email, messaging, and AI service providers
• With third-party integrations that you authorize
• With your consent or at your direction
• With business customers or account administrators, when you use a business, team, marketplace, or enterprise product
• To comply with legal obligations, court orders, law enforcement requests, or regulatory requirements
• To protect the rights, safety, property, or security of FuelQ Labs, Insideware Apps LLC, our users, or others
• In connection with a business transaction, such as merger, acquisition, financing, restructuring, or sale of assets

6. Third-Party Services

Our services may contain links to, or integrations with, third-party platforms, applications, APIs, devices, or services.

Your use of third-party services is governed by their own terms and privacy policies. We are not responsible for the privacy practices, security, or content of third-party services.

When you connect a third-party service, you control the permissions granted through that service. You may be able to revoke access through the third-party platform or through your account settings.

7. Cookies and Tracking Technologies

We may use cookies, local storage, analytics tools, pixels, and similar technologies to:

• Keep you signed in
• Remember preferences
• Understand how users interact with our websites and applications
• Improve performance and reliability
• Support analytics, security, and product development

You may be able to control cookies through your browser settings. Disabling cookies may affect certain features of our services.

8. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect your information.

These safeguards may include encryption, secure APIs, access controls, authentication, monitoring, and cloud security practices.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain your information for as long as necessary to:

• Provide the services
• Maintain your account
• Fulfill the purposes described in this policy
• Comply with legal, accounting, tax, security, or reporting obligations
• Resolve disputes
• Enforce agreements

You may request deletion of your personal information by contacting us at privacy@fuelqlabs.com.

Some information may be retained when required by law, for legitimate business purposes, backup systems, fraud prevention, security, or dispute resolution.

10. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Request a copy of your information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of certain communications
• Disconnect third-party integrations

To make a request, contact us at privacy@fuelqlabs.com.

We may need to verify your identity before fulfilling certain requests.

11. California Privacy Notice

If you are a California resident, you may have additional rights under California privacy laws, including the right to know, access, correct, delete, and limit certain uses of personal information.

We do not sell your personal information.

To exercise your rights, contact us at privacy@fuelqlabs.com.

12. Health and Fitness Data Notice

Some FuelQ Labs products process health, fitness, nutrition, biometric, training, or performance-related information.

This data may be sensitive. We use it only to provide, personalize, improve, and secure the services, or as otherwise described in this policy.

FuelQ Labs does not provide medical diagnosis, medical treatment, or emergency medical services. Recommendations related to nutrition, hydration, training, recovery, weight management, injury prevention, or performance are informational and should be reviewed with qualified professionals when appropriate.

13. Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

Some products may be intended for athletes, teams, families, or organizations. If a service is used by minors, use must be supervised and authorized by a parent, guardian, school, team, or organization as applicable.

14. International Users

If you access our services from outside the United States, your information may be processed and stored in the United States or other countries where we or our service providers operate.

By using our services, you understand that your information may be transferred to countries that may have different data protection laws than your country of residence.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by email, in-app notice, website notice, or other appropriate means.

The updated policy will be posted with a new effective date.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

FuelQ Labs
operated by Insideware Apps LLC

Email:
privacy@fuelqlabs.com

Address:
1808 Sinclair Drive
Pleasanton, CA 94588
USA